Refund policy
RETURNS & REFUNDS
At ROVENO, we want you to feel confident with every purchase. If your order is not quite right, you may request a return in accordance with the policy below.
30-DAY RETURN POLICY
We accept eligible returns within 30 days from the date your item is delivered.
Where the end of the return period falls on a weekend or applicable public holiday, the return window may be extended accordingly.
To be eligible for a return, the item must be:
• Unworn, unused, and in its original condition
• Free from stains, odors, damage, or signs of wear
• Returned with all original tags and packaging, where applicable
• Accompanied by proof of purchase or your order number
Items that do not meet these conditions may not be accepted for return.
FREE RETURN SHIPPING
ROVENO provides free return shipping for eligible returns.
Before sending an item back, please contact our Customer Care team at customer.roveno@outlook.com to request a return.
If your return is approved, we will provide you with the appropriate return instructions. Please do not send items to our business or store address unless specifically instructed by us.
Returns sent without prior authorization may not be accepted.
NO RESTOCKING FEE
We do not charge a restocking fee for eligible returns.
Restocking Fee: 0%
ORDER CANCELLATIONS
Orders may be cancelled until the item has been fulfilled.
If you wish to cancel your order, please contact us as soon as possible at customer.roveno@outlook.com.
Once an item has been fulfilled, the order can no longer be cancelled. After receiving the order, you may request a return in accordance with our return policy.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at customer.roveno@outlook.com.
Please include your order number, a description of the issue, and clear photographs where applicable. We will review the issue and provide an appropriate resolution.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return for hygiene, safety, or other applicable reasons. This may include:
• Items that have been worn, washed, altered, or damaged after delivery
• Items without their original tags where applicable
• Items showing signs of use
• Gift cards
• Items specifically identified as non-returnable or final sale at the time of purchase
Your statutory rights under applicable consumer law are not affected.
FINAL SALE ITEMS
Products or collections specifically designated as Final Sale cannot be returned or cancelled where permitted by applicable law.
Any Final Sale designation will be clearly communicated on the applicable product or collection.
This restriction does not exclude any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
EXCHANGES
The most efficient way to obtain a different size, color, or product is to return the eligible item in accordance with this policy and place a new order for your preferred item.
REFUNDS
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow additional time for your bank, credit card provider, or payment provider to process and post the refund to your account.
Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return results from an error on our part.
REFUND PROCESSING
After we approve and process a refund, the time required for the funds to appear in your account depends on your bank or payment provider.
If a reasonable period has passed and you have not received your refund, please contact your payment provider first. You may then contact us if further assistance is required.
RETURNS FROM INTERNATIONAL ORDERS
International customers should contact our Customer Care team before returning an item.
We will provide the appropriate return instructions based on your order and delivery location.
Please do not send a return to any address displayed on our website or business documentation unless our Customer Care team has specifically instructed you to do so.
CONTACT US
For return, cancellation, or refund enquiries, please contact:
ROVENO Customer Care
Email: customer.roveno@outlook.com
Phone: +61 468 336 336
Website: www.rovenowear.store
Please include your order number when contacting us so we can assist you as efficiently as possible.