FAQs
Welcome to the ROVENO Frequently Asked Questions. Here you’ll find helpful information about ordering, shipping, returns, payments, and more.
1. WHERE DOES ROVENO SHIP?
ROVENO offers shipping to customers in many countries and regions worldwide. Available shipping methods, estimated delivery times, and charges will be displayed at checkout based on your delivery destination.
2. HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery times are provided during checkout and are calculated separately from any applicable order processing time.
3. HOW CAN I TRACK MY ORDER?
Once tracking becomes available for your order, you will receive shipping confirmation with your tracking information. You can use the provided tracking details to follow your shipment.
4. CAN I CHANGE OR CANCEL MY ORDER?
Orders may be cancelled until the item has been fulfilled. If you need to cancel or request a change, please contact our Customer Care team as soon as possible.
Once an order has been fulfilled, we may no longer be able to modify or cancel it.
5. WHAT IS YOUR RETURN POLICY?
Eligible items may be returned within 30 days from the date of delivery.
Items must meet the conditions outlined in our Returns & Refunds Policy. ROVENO provides free return shipping for eligible returns and charges no restocking fee.
6. HOW DO I START A RETURN?
Contact us at customer.roveno@outlook.com with your order number and return request.
If your return is eligible, our Customer Care team will provide the appropriate return instructions. Please do not send a return to an address displayed on our website unless specifically instructed to do so.
7. WHEN WILL I RECEIVE MY REFUND?
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method.
Your bank or payment provider may require additional time to post the funds to your account.
8. DO YOU OFFER EXCHANGES?
For a different size, color, or product, we recommend returning the eligible item according to our Returns & Refunds Policy and placing a new order for your preferred item.
9. WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
Please contact us as soon as possible at customer.roveno@outlook.com.
Include your order number, details of the issue, and clear photographs where applicable. Our Customer Care team will review the issue and assist with an appropriate resolution.
10. HOW DO I FIND THE RIGHT SIZE?
Please refer to the Size Guide available on our website or relevant product page before placing your order. Measurements and fit may vary depending on the design and style of the product.
11. WHAT PAYMENT METHODS DO YOU ACCEPT?
Available payment methods are displayed at checkout. Payment options may vary depending on your country, region, currency, and the payment services available through our store.
12. IS MY PAYMENT INFORMATION SECURE?
ROVENO uses secure checkout technology and supported payment providers to process transactions. Payment information is handled in accordance with applicable security and privacy requirements.
13. CAN I USE MORE THAN ONE DISCOUNT CODE?
Discount codes are subject to their individual terms and conditions. Whether multiple discounts can be combined will depend on the specific promotion and the eligibility rules applied at checkout.
14. DO I HAVE TO PAY DUTIES OR TAXES?
Depending on your destination, an international order may be subject to customs duties, import taxes, or other charges imposed by local authorities. Any applicable charges and responsibilities will be handled according to the terms shown at checkout and our Shipping & Delivery Policy.
15. HOW CAN I CONTACT ROVENO?
Our Customer Care team is available to assist with questions about products, orders, shipping, and returns.
Email: customer.roveno@outlook.com
Phone: +61 468 336 336
Website: www.rovenowear.store
We aim to respond to customer enquiries within 1–2 business days.