Privacy policy
PRIVACY POLICY
Last Updated: September 26, 2026
At ROVENO, we respect your privacy and are committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit www.rovenowear.store, make a purchase, contact us, or otherwise interact with our services.
By using our website and services, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT OR PROCESS
Depending on how you interact with ROVENO, we may collect or process information including:
Contact Information: Name, billing address, shipping address, email address, and telephone number.
Order Information: Products purchased, order details, transaction history, returns, refunds, and shipping information.
Payment Information: Payment-related information necessary to complete your transaction. Payment information may be processed directly by Shopify and other authorized payment providers.
Account Information: Username, password, account preferences, saved information, and other information associated with your customer account.
Customer Support Information: Information you provide when contacting us regarding orders, products, returns, complaints, or other enquiries.
Device and Usage Information: IP address, browser type, device information, network information, website activity, pages viewed, and interactions with our services.
Marketing Information: Your communication preferences and interactions with marketing emails, advertisements, promotions, or other communications.
2. HOW WE COLLECT INFORMATION
We may collect personal information:
Directly from you when you place an order, create an account, subscribe to communications, contact Customer Care, or otherwise provide information to us.
Automatically when you browse or interact with our website through cookies and similar technologies.
From service providers and business partners that assist us with payments, fulfillment, shipping, analytics, advertising, fraud prevention, and operation of our ecommerce services.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
Process and fulfill orders.
Process payments and refunds.
Provide shipping and delivery services.
Create and manage customer accounts.
Communicate with you regarding your purchases.
Respond to customer service enquiries.
Manage returns, refunds, and disputes.
Detect and prevent fraud, misuse, and security incidents.
Improve our website, products, and customer experience.
Analyze website performance and customer interactions.
Provide marketing and promotional communications where permitted.
Personalize advertising and website experiences where permitted.
Comply with legal, regulatory, tax, accounting, and other applicable obligations.
Protect our rights, customers, business, and services.
4. LEGAL BASES FOR PROCESSING
Where applicable law requires us to establish a legal basis for processing personal information, we may rely on:
Performance of a contract, such as processing and delivering your order.
Compliance with legal obligations.
Our legitimate business interests, where those interests are not overridden by your applicable privacy rights.
Your consent, where consent is required.
The applicable legal basis may vary depending on the type of information, purpose of processing, and jurisdiction.
5. COOKIES AND SIMILAR TECHNOLOGIES
ROVENO and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, understand website usage, improve functionality, measure performance, prevent fraud, and support advertising.
Depending on your location, you may be able to manage certain cookie or privacy preferences through the controls provided on our website or through your browser settings.
Disabling certain cookies may affect some website functionality.
6. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate our business, including to:
Shopify and ecommerce technology providers.
Payment processors and financial service providers.
Shipping, logistics, fulfillment, and delivery providers.
Customer service providers.
Cloud hosting and technology providers.
Analytics and performance providers.
Advertising and marketing partners, where permitted.
Fraud prevention and security providers.
Professional advisers such as legal, accounting, and compliance providers.
Government agencies, regulators, courts, or law enforcement where disclosure is legally required.
We may also disclose information in connection with a legitimate business transaction, such as a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable law.
7. SHOPIFY
Our online store is hosted by Shopify.
Shopify provides the ecommerce infrastructure that allows us to operate our store and may process personal information when you browse our website, make purchases, or interact with Shopify-powered features.
Shopify's processing of personal information is also governed by its applicable privacy terms and policies.
8. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites, applications, or services operated by third parties.
ROVENO does not control the privacy or security practices of independent third parties. We encourage you to review their privacy policies before providing personal information.
9. MARKETING COMMUNICATIONS
Where permitted by applicable law, we may send promotional emails or other marketing communications regarding ROVENO products, offers, collections, and updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.
Even if you unsubscribe from marketing communications, we may continue sending non-promotional communications necessary to manage your orders, account, customer service requests, or other transactions.
10. BEHAVIORAL AND PERSONALIZED ADVERTISING
Where permitted and subject to your applicable privacy choices, we and our advertising partners may use certain information about your interactions with our website to provide or measure personalized advertising.
Depending on your jurisdiction, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising, cross-context behavioral advertising, or similar activities.
Available privacy controls may be provided through our website under Your Privacy Choices or similar settings.
11. CHILDREN'S DATA
Our services are intended for general audiences and are not directed toward children.
We do not knowingly collect personal information from children below the minimum age required under applicable privacy law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action where required.
12. SECURITY AND RETENTION
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining business and transaction records, resolving disputes, preventing fraud, and satisfying legal, accounting, or regulatory obligations.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
13. INTERNATIONAL TRANSFERS
ROVENO operates an online store that may serve customers internationally.
As a result, personal information may be transferred to, stored in, or processed in countries other than the country where you live.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
14. YOUR RIGHTS AND CHOICES
Depending on where you live and applicable privacy law, you may have certain rights regarding your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Request restriction of certain processing.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Request portability of certain personal information.
Opt out of certain targeted or personalized advertising practices where applicable.
Unsubscribe from marketing communications.
You may also have the right to appeal certain decisions relating to a privacy request where applicable.
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before completing certain requests.
15. YOUR PRIVACY CHOICES
Where applicable, privacy preference controls may be available through our website.
These controls may allow you to manage certain cookies, advertising preferences, or other uses of personal information.
You may also contact our Customer Care team regarding privacy requests.
16. AUSTRALIAN PRIVACY
As ROVENO operates from Australia, certain processing activities may be subject to applicable Australian privacy requirements.
Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to our operations, we will handle personal information in accordance with those requirements.
Nothing in this Privacy Policy is intended to limit privacy rights available to you under applicable law.
17. INTERNATIONAL PRIVACY RIGHTS
Customers located outside Australia may have additional rights under their local privacy laws.
Where applicable, we will process privacy requests in accordance with the laws that apply to the relevant customer and processing activity.
This may include rights available under European, United Kingdom, United States, Canadian, or other applicable privacy frameworks.
18. COMPLAINTS
If you have concerns about how we collect, use, disclose, or otherwise process your personal information, please contact us first so we can review your concern.
Depending on your jurisdiction, you may also have the right to lodge a complaint with an applicable privacy or data protection authority.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, services, legal requirements, or other operational circumstances.
When we update this policy, we may revise the “Last Updated” date at the top of this page.
Where required by law, we will provide additional notice regarding material changes.
20. CONTACT US
For questions about this Privacy Policy, privacy requests, or concerns regarding your personal information, please contact:
ROVENO
Customer Care Email: customer.roveno@outlook.com
Phone: +61 468 336 336
Website: www.rovenowear.store
Address: 136 Percival Road, Stanmore, NSW 2048, Australia
For privacy-related enquiries, please include sufficient information for us to understand and respond to your request.